Rockauto's poor customer service!

[71se3834v]

Feb 28, 2023 16:33:32 GMT -5 jeremy said:

Feb 28, 2023 12:50:20 GMT -5 DynoDave said:

That's interesting. If they all come from one, it will be either one larger box (more money) or still be multiple boxes (more money). I've never payed ANY attention to what warehouse stuff came from. Can you really save on shipping that way?

I've always been much more concerned with getting the parts / brands that I wanted.

It's been a while since I've ordered from RockAuto, but I have ordered different brands in order to limit the number of warehouses and S&H fees.  There is/was a separate shipping fee from each warehouse.  

I experienced this also. 'Wait, when I added part #3, now part #1 is coming from a different warehouse.' Since most of my Rock auto purchases were for maintenance or future repairs I could wait and build orders from one warehouse. The problem with future repairs is you only have 30 days for a return even if it was their mistake so make sure the item is correct when it comes. One time I got an incorrect radiator hose. It was mis-tagged and they sent another one no problem.

Dave, their shipping is cheap compared to others. Shipping might start at $6-8.99 for one item and goes up like $1 for each additional item. But when they ship from another warehouse they add on an additional ship charge of $6-8.99 and goes up if more than one item comes from the 2nd warehouse.

I haven't had to do any repairs since this incident last summer but I'm planning on replacing the rear springs on the Galaxie so I've been shopping around a bit. I have the parts already for the one planned repair on the Charger this year.

[DynoDave]

Yeah, but you get more magnets with more boxes, right?

[jeremy]

You never know when those magnets will come in handy. I found this nice mousehole under the body cladding on my Buick -



I don't have that tape laying around, and it obviously doesn't hold up well, but guess what?

[DynoDave]

That's great.