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Post by 71se3834v on Jun 6, 2023 9:02:56 GMT -5
Well short version is that even though I won the dispute with them, credit card company credited me probably because they didn't respond to the complaint, but they still consider me to have an outstanding balance, won't let me place an order one year later and when I tried to get someone to respond to an email they just sent me another outstanding balance invoice. What GREAT customer service!
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DynoDave
CO-ADMINISTRATOR
Motown Mopar-Wizard
Posts: 11,168
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Post by DynoDave on Jun 8, 2023 14:56:16 GMT -5
There is ZERO customer service with Rock Auto. It's definitely a "you take your chances" deal when buying from them.
There is absolutely NO doubt that my part is defective right out of the box. My problem is it was given as a Christmas present, and between Michigan weather and other chores, we didn't get to the install until last weekend. Rock and manufacturer will only consider a claim for 30 days. No debate, no appeal. So I'm screwed.
Summit Racing to the rescue with the replacement part, and $2 less than Rock Auto anyway.
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Post by 71se3834v on Jun 9, 2023 7:41:59 GMT -5
That's bad enough Dave but the part I bought was the wrong application. First they tried to use the 30 days issue then tried to blame me for not use their part finder for my vehicle. When I proved their info was wrong they refused to do anything because I had already started the dispute with my credit card. I told them I don't trust them now to do the right thing and they've done nothing since to try to make it right over a $30 purchase.
So does Summit have good all around prices/parts for all vehicles? Or just special ones like classics, racing, etc? When I couldn't buy at rock I searched around for another online source but every other place had larger shipping cost. Wasn't much less than buying local. I ended up buying at Auto Zone and by buying 5 separate purchases (was doing rear brakes & some minor engine work on the Ram) I racked up credits on their rewards program and got a $20 reward.
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DynoDave
CO-ADMINISTRATOR
Motown Mopar-Wizard
Posts: 11,168
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Post by DynoDave on Jun 9, 2023 17:41:38 GMT -5
I couldn't find the exact shock (to make a matching pair) locally. As I mentioned, Summit's price was a couple of dollars less than Rock. This fitment is for a 2011 Colorado pickup, so nothing classic about that. I would not have thought to look there, but was doing a DuckDuckGo search for Gabriel dealers, and summit popped up. The shock arrived today, and was drop shipped right from Gabriel (Summit isn't stocking this stuff). So this was probably several days longer than with Rock, but I was in no particular hurry.
I did not got through all of the steps with Rock to know what the shipping calculated out to, because I knew there was zero chance that I was rewarding them with another purchase. Not saying I won't ever buy from them again, but would not do it in this case, and reward them for sending defective parts, and offering no remedy for same.
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Post by 71se3834v on Jun 9, 2023 20:08:28 GMT -5
The last order I tried was all lightweight stuff, thermostat, housing, heater hose pipe & map sensor, for a total of $75 + tax & 8.99 shipping coming from one warehouse. I found some other sites whose prices were just slightly higher than Rock but the shipping was something like $20-$23 which put the grand total close to buying local. With my wife about to lose her 2nd job due to company bankruptcy, (partially due to online sales) I'm leaning towards buying as little as possible online as I can.
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DynoDave
CO-ADMINISTRATOR
Motown Mopar-Wizard
Posts: 11,168
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Post by DynoDave on Jul 5, 2023 9:52:59 GMT -5
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DynoDave
CO-ADMINISTRATOR
Motown Mopar-Wizard
Posts: 11,168
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Post by DynoDave on Jul 5, 2023 10:06:55 GMT -5
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DynoDave
CO-ADMINISTRATOR
Motown Mopar-Wizard
Posts: 11,168
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Post by DynoDave on Jul 14, 2023 7:59:58 GMT -5
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DynoDave
CO-ADMINISTRATOR
Motown Mopar-Wizard
Posts: 11,168
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Post by DynoDave on Aug 24, 2023 9:46:51 GMT -5
A current Rock Auto code, but I don't know the expiration date.
24176469749973746
Good through 9/22/23.
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DynoDave
CO-ADMINISTRATOR
Motown Mopar-Wizard
Posts: 11,168
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Post by DynoDave on Sept 2, 2023 7:28:25 GMT -5
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